Q. Do you make all of the glass beads yourself?
A. I make each glass bead, one at a time, in my studio in Danville, Kentucky. They are made by melting glass rods over a torch flame.
Q. What do you charge for shipping?
A. I charge you only what it costs me to ship to you. I ship USPS Priorty Mail with insurance. When I receive your order I will weigh it and calculate the shipping, then send you a separate shipping invoice.
Q. Do the pictures of the beads clearly represent the colors of the beads in person?
A. I do my very best to post pictures that most accurately represent the colors in each piece, but please remember that each monitor varies slightly.
Q. Do you accept custom orders?
A. If you are interested in placing a custom order contact me and we can discuss your needs. Some items are more easily reproduced than others. Custom orders require a 50% deposit.
Q. Are my purchases guaranteed?
A. Your satisfaction is very important to me. If upon receipt of your order you are unhappy please contact me and I will do all I can to fix the problem. If we cannot resolve the issue and you are still unhappy, I will refund your purchase price upon return of the item(s). Refunds include shipping, but return shipping is to be paid by the customer.
Q. How durable are the beads?
A. I anneal my beads in a digitally controlled kiln for lasting durability, however, they are glass and will break if dropped on a hard surface. With reasonable care they should last generations.
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